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  • Home
  • ABOUT
    • Customer Experience DIfference
    • Faculty & Leadership
    • Academic Overview
  • Individuals
    • Curriculum
    • Online Program
    • Program FAQ
  • Custom Programs

Advisory Committee Member Profile


Steven Cyra

HNTB Corporation
Fellow, Associate Vice President
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Areas of Expertise

Customer-Focused Innovation, Customer First Culture, Principles of Customer Relationship Building, Customer Experience and Change Management
Steve is an HNTB Fellow and Associate Vice President in the firm’s TSM&O/Emerging Mobility practice. He has over 34 years of experience in variety of ITS and operations-focused projects and is nationally recognized for his expertise in Traffic Incident Management. Currently, Steve is supporting a variety of transportation technology-focused projects for DOTs in Florida, Iowa, Wisconsin as well as for the Tampa Hillsborough Expressway Authority and FHWA.

In addition to his private sector work, his public experience includes serving as Associate Traffic Engineer for the Cities of Dallas, Texas and Anaheim, California.

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Contact Us

Jennifer Luedtke - Program Manager
Email: jluedtke@cx.uwp.edu
Phone: 262-597-2088

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