Advisory Committee Member Profile
Nichelle Jackson
MILWAUKEE WATER WORKS-CITY OF MILWAUKEE
Water Customer Service Manager |
Areas of ExpertiseCustomer Experience Strategy, Customer-Focused Innovation, Customer Experience Functional Alignment, Customer Experience Analytics
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Nichelle Jackson has over 30 years of experience in Customer Service, Call Center Management and Training & Quality. With both public and private sector experience, for the past 12 years, she has managed the Customer Experience for Wisconsin's largest water utility- Milwaukee Water Works. She earned her degree in Chemistry from Tennessee State University.
Nichelle holds certifications in; Customer Service Training, Design & Development of Training Programs and Call Center & Agent Coaching.
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