Advisory Committee Member Profile
Michelle Mattson
WEC Energy Group
Director - Customer Experience and Digital Services |
Areas of Expertise
Customer Experience Strategy, Customer Journey, Customer Experience Functional Alignment, Customer Experience Analytics, Customer Experience and Change Management
|
Michelle Mattson is director – customer experience and digital services for WEC Energy Group, one of the nation’s largest electric generation and distribution and natural gas delivery holding companies, supporting seven energy utilities with more than 4.5 million customers across the Midwest. For more than 10 years, Mattson has worked with all levels of leadership across the corporation to drive customer satisfaction, digital strategy and engagement in key customer programs by focusing on providing excellent customer experiences.
|
