Advisory Committee Member Profile
Mel Gillen
FarWell
Customer Experience Officer |
Areas of Expertise
Customer Experience Strategy, Customer Journey, Customer First Culture, Customer Experience Functional Alignment, Customer Experience and Change Management
|
Mel is a driven executive leader who empowers the FarWell team to work together in delivering an optimal customer experience. She leads the growth, development and strategy of best in class marketing, sales and client engagement practices for our fast-growing company. Her dedication to positive client experience ensures our partner companies get the right level of support to achieve their business objectives.
Mel values trust, integrity and being a caring servant leader for others. Her leadership style is to first listen and then ask guiding questions to help her team and clients solve complex challenges. Mel is certified as a Professional Scrum Master, Prosci Certified Change Practitioner and Customer Experience Specialist (CXS). She earned her MBA in Management from Thomas College in Waterville, Maine and holds a Bachelor of Science degree in Finance from the University of Maine.
|
