Customer Experience at Wisconsin

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  • Home
  • ABOUT
    • Customer Experience DIfference
    • Faculty & Leadership
    • Academic Overview
  • Individuals
    • Curriculum
    • Online Program
    • Program FAQ
  • Custom Programs

Advisory Committee Member Profile


Matt Waltz

WRTP|BIG STEP
Chief Operating Officer
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Areas of Expertise

Customer Experience Strategy, Customer First Culture
Matt Waltz is the Chief Operating Officer for WRTP/BIG STEP, a workforce intermediary based out of Wisconsin and dedicated to connecting individuals to family-sustaining jobs.  WRTP/BIG STEP’s mission is to recruit, develop, and retain a more diverse, qualified workforce in construction, manufacturing, and emerging sectors by running state-certified construction and manufacturing pre-apprenticeship programs.

Mr. Waltz has served in this capacity for 10 years, and under his tenure has helped to expand from one Milwaukee location, to four regional offices serving all of southern Wisconsin and eastern Minnesota, as well as providing technical assistance throughout the country.  

Mr. Waltz has a BS in Business Administration from Marian University, and an MBA from the University of Wisconsin-Milwaukee.  Mr. Waltz sits on the executive committee of the Workforce Development Board of Southeast Wisconsin, is a Trustee for the Phi Sigma Kappa Foundation, a board member for Consortium America, a Community Development Entity based in Washington, DC, and is a board member for the Racine Unified School District’s Academies of Racine, a partnership that provides real-world experiences linking schoolwork and the workplace.

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Jennifer Luedtke - Program Manager
Email: jluedtke@cx.uwp.edu
Phone: 262-597-2088

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