Advisory Committee Member Profile

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Laura Maslanka

Bank First
Manager

Areas of Expertise

Customer Experience Strategy, Customer Journey, Customer-Focused Innovation, Customer First Culture, Principles of Customer Relationship Building, Customer Experience Functional Alignment, Customer Experience Analytics, Customer Experience and Change Management

I hold a Master's degree in Industrial and Organizational Psychology and am currently working in banking. Recently, I was part of an initiative which created a new customer experience platform for our organization. I am focused on creating and maintaining a successful and efficient customer experience.

​I enjoy learning from others and working together towards a great customer experience. 

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