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  • Home
  • ABOUT
    • Customer Experience DIfference
    • Faculty & Leadership
    • Academic Overview
  • Individuals
    • Curriculum
    • Online Program
    • Program FAQ
  • Custom Programs

Advisory Committee Member Profile


Kelsey Budd

Surfacide
Group Director of Sales & Customer Experience

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Areas of Expertise

Customer Experience Strategy, Customer-Focused Innovation, Customer First Culture, Principles of Customer Relationship Building, Customer Experience Analytics, Customer Experience and Change Management
Kelsey Budd is the Group Director of Sales and Customer Experience at Surfacide, LLC. Kelsey’s early career focus was in the Electronic Health Record space where she worked at Epic, one of the leading EHR providers in the world. During her time at Epic, Kelsey worked with executive teams at several hospitals to develop strategies around implementation, data analytics and population health. Today, her focus with Surfacide is directed toward the critical impact that pathogens such as C. diff, MRSA and other multi-drug resistant pathogens present when colonizing the patient environment.

Kelsey is heavily involved in business development efforts and manages several of Surfacide’s strategic partnerships. In addition, Kelsey works with the sales team and health systems across the country to use UVC technology and data analytics to drive decision making to improve clinical outcomes.

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Jennifer Luedtke - Program Manager
Email: jluedtke@cx.uwp.edu
Phone: 262-597-2088

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