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  • Home
  • ABOUT
    • Customer Experience DIfference
    • Faculty & Leadership
    • Academic Overview
  • Individuals
    • Curriculum
    • Online Program
    • Program FAQ
  • Custom Programs

Advisory Committee Member Profile


John Baker

E.C. Styberg Engineering Co
President
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Areas of Expertise

Customer Experience Strategy, Customer-Focused Innovation, Principles of Customer Relationship Building, Customer Experience Functional Alignment, Customer Experience Analytics, Customer Experience and Change Management
I started working as a machine operator at E.C. Styberg Engineering in Racine Wisconsin. Over a number of years, I
worked my way through multiple departments and processes. After 6 years I was promoted to Supervisor. Again, another
path of multiple departments and processes. Seven years later I was promoted to manager. With multiple manager
positions I was then promoted to VP of Manufacturing. Holding that position for seven years I then became the first non-
family President.

During this time, I returned to UW Parkside and obtained a BS in Engineering and a minor in Economics. I then took a
several year break, raising three children with my wife, I then returned to college and obtained an MBA.

After receiving my MBA, several classmates and my wife suggested that I write a book based on my experiences in
management, so I did. I wrote two books with the last one being “Conceptual Management.” This book was written for
the classroom environment. It covers the knowledge needed to go from a beginning supervisor to a mid-manager.

Today my wife and I are very involved with our three children and our four grandchildren.

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Contact Us

Jennifer Luedtke - Program Manager
Email: jluedtke@cx.uwp.edu
Phone: 262-597-2088

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