Advisory Committee Member Profile
Senior Account Director
Areas of Expertise
Customer Experience Strategy, Customer Journey, Customer Experience Analytics, Customer Experience and Change Management
As Senior Account Director, Jill consults with clients to design research studies that deliver the information they need to build strong business strategies and achieve performance goals. She provides expert guidance to her project team across the entire research process.
With more than 20 years of industry experience, Jill serves as a trusted advisor leading research in customer and employee experience, brand awareness and perceptions, market segmentation, competitive benchmarking, and journey mapping. Her deep skill set includes knowledge of advanced analytic techniques as well as experience as a talented qualitative moderator.
Jill is an expert at identifying opportunities for growth by uncovering ‘hidden gems’ in the data. She dedicates herself to collaborating with clients on how to leverage research as inspiration for creating meaningful customer experiences.
Industries of Expertise
• Health Insurance
• Financial Services
• Commercial Insurance
• Non-Profit Organizations