Advisory Committee Member Profile
Jennifer Carli
Northwestern Mutual
Business Services Owner, Sr Director Distribution Services |
Areas of Expertise
Customer Experience Strategy, Customer Journey, Customer First Culture, Customer Experience Functional Alignment, Customer Experience and Change Management
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Jennifer Carli is a Senior Director at Northwestern Mutual. She has 25 years of experience in a variety of leadership roles in the financial services industry spanning customer experience, business consulting, operations, and technology. Most recently she has been working to enable enterprise strategic transformation, leading the development and growth of shared business services that are focused on elevating the experiences of the Northwestern Mutual salesforce. Jennifer is passionate in her commitment to creating exceptional, comprehensive, well executed customer and employee experiences. She believes these are the keys to unlocking the growth and alignment potential in organizations of any size.
Jennifer views customer experience as both an art and a science with people at the heart of it all. Starting with her earliest jobs in customer service she sought the opportunity to inspire others about the power of intentional experiences. Jennifer is a member of the Customer Experience Professionals Association. She holds her Master of Business Administration in Marketing/Marketing Management and Economics from The University of Chicago - Booth School of Business and her Bachelor of Science in Mathematics from the University of Wisconsin - Milwaukee.
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