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  • Home
  • ABOUT
    • Customer Experience DIfference
    • Faculty & Leadership
    • Academic Overview
  • Individuals
    • Curriculum
    • Online Program
    • Program FAQ
  • Register & Pay
    • Register Now!
    • Pay Now
  • Custom Programs

Advisory Committee Member Profile


Emily Posusta

Flagstar Bank
Branch Manager
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Areas of Expertise

Customer Experience Strategy, Customer First Culture
I attended Marshalltown Community College where I received an Associates Degree in Business, I then continued my education and graduated from Iowa State University with a Bachelors Degree in Banking and Finance.  

I have worked in a Customer First culture since I was a teenager.  My parents were business owners of a meat locker in Central Iowa where my job was to work there after school and on weekends packaging product and assisting customers with purchases and taking orders.  I have worked in banking since 1998 and I have been in a customer facing role since 2000. 

​Currently as a Branch Manager of a financial institution it is my everyday role to engage a team of individuals to work together in providing an excellent customer experience every time we have contact with them.  Contacts include in person, on the phone or by mail. 

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Contact Us

Jennifer Luedtke - Program Manager
Email: jluedtke@cx.uwp.edu
Phone: 262-597-2088

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