Advisory Committee Member Profile
Emily PosustaFlagstar Bank
Branch Manager |
Areas of ExpertiseCustomer Experience Strategy, Customer First Culture
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I attended Marshalltown Community College where I received an Associates Degree in Business, I then continued my education and graduated from Iowa State University with a Bachelors Degree in Banking and Finance.
I have worked in a Customer First culture since I was a teenager. My parents were business owners of a meat locker in Central Iowa where my job was to work there after school and on weekends packaging product and assisting customers with purchases and taking orders. I have worked in banking since 1998 and I have been in a customer facing role since 2000. Currently as a Branch Manager of a financial institution it is my everyday role to engage a team of individuals to work together in providing an excellent customer experience every time we have contact with them. Contacts include in person, on the phone or by mail.
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