Advisory Committee Member Profile
Anne Bucher
Cielo
SVP, Global Customer Experience |
Areas of Expertise
Customer Experience Strategy, Customer Journey, Customer-Focused Innovation, Customer First Culture, Principles of Customer Relationship Building, Customer Experience Functional Alignment, Customer Experience Analytics, Customer Experience and Change Management
|
As senior vice president at Cielo, Anne Bucher plays a critical role in enhancing customer experience and designing customized programs to maximize stakeholder satisfaction. She is responsible for the development, implementation and operations of the company’s customer success function and driving stronger collaboration and relationships with partners, all while supporting Cielo teams and systems to deliver unmatchable stakeholder services and experiences.
Anne thrives on identifying and working with clients ready to embrace change and progress. Her creative energy and upbeat attitude bring out the best in client teams and her global business experience gives her unique insight into best practices. She ‘grew up’ in the emerging RPO industry, working with multiple Fortune 500 clients in a variety of market segments. Anne has over twenty years of experience implementing and operating RPO and recruiting services programs. She understands individual and organizational concerns, and successfully navigates their disposition to deliver effective solutions and effective results. Prior to joining Cielo, Anne held a series of escalating roles in sourcing; team leadership; recruitment and strategic initiatives; solution development and client launch; and business development management. During her tenure she has managed the implementation and leadership of many multi-million dollar RPO programs. Anne’s attention to detail and drive for results consistently impress even her most demanding client executives and their teams.
|
