Advisory Committee Member Profile
Annann Durbin
ManagePoint
Director of Business Development |
Areas of ExpertiseI have been responsible for Account Management and providing a high level of service and care to my customers for my entire career. Working with customers and building high quality lasting relationships with them is the joy in my job for me. For the past
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My name is Ann Durbin, and I'm honored and excited to serve on the UW Parkside Customer Experience Advisory Committee. I have had a successful 30-year career in Telecommunications/Information Technology. I've worked for a number of companies over the years, from very large to small, in the area of Sales, Sales Management, and Account Management. For the past nine years, I've been the Director of Business Development for ManagePoint, an IT Managed Services Company. ManagePoint is a small company, and I'm involved in every aspect of our customer's experience with our company. I'm responsible for developing and closing new business, as well as maintaining and growing the customers we currently have. It is my goal to ensure that each customer's experience is of the highest quality and beyond compare.
The common thread among all the companies I've worked for over the years, and the key to their/my sustained success, is a high level of customer care...from the beginning of the sales process through every year of service. Building relationships with my customers and ensuring that they have the best possible experience with the company I represent, and that they see value for every dollar spent, has truly been my passion. My ongoing relationships with my customers have truly been the joy in my job for me. I graduated Cum Laude from the University of WI, Milwaukee with a Bachelors of Business Administration Degree in Marketing, and a Bachelors of Administration Degree in Spanish. On a personal note, I've been married to my husband, Sean, for the past 17 years, and we have a son, Jack, who is turning 14 this month. We also have 2 dogs and a 20-year old cat! I'm very involved in my son's school and with the many different sports he plays. It seems that we are all always on the move! When we're not working (or going to school), we love to travel and spend time outside - golfing, hiking, skiing, gardening, water sports, you name it! We also love spending time with our extended family and friends.
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